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problems embedding video into eBay listings

littleshoppe2000's Avatar

littleshoppe2000

19 Oct, 2010 04:33 PM

ebay item no. 360257196407

get error message when attempting to embed video into eBay listing

  1. 1 Posted by Craig on 21 Oct, 2010 08:48 AM

    Craig's Avatar

    Hello.

    Thanks for getting in touch with us and I'm sorry to hear you are having issues.

    We have not seen the problem before. Is it still happening to you?

    If so then I would like to setup a teamviewer session with you so I can try and debug it with you (I saw in your screenshot that you were downloading it!)

    Please let me know (and a time that would be convenient to share). We are based in the UK so early in the morning in the US would be good.

    Thanks
    Craig

  2. 2 Posted by littleshoppe200... on 21 Oct, 2010 12:28 PM

    littleshoppe2000's Avatar

    Hi Craig.

    Thanks for your reply to my problem.

    I had 14 videos uploaded to Vzaar and each one had been embedded into a
    single eBay listing, however they all recently failed to work in eBay.

    After my initial contact with Vzaar support, I removed the videos from all
    eBay listings and from Vzaar. I then uploaded all 14 videos again and
    attempted to embed them into the same eBay listings.

    9 of the eBay videos successfully embedded, however I could not embed 5 of
    them.

    I finally decided to relist those 5 problem eBay listings and was able to
    embed those 5 videos successfully into the new eBay listings, so my problem
    is solved.

    Evidently, there was a glitch in those 5 eBay listings, which relisting
    corrected.

    Thanks Rich

    --------------------------------------------------
    From: "Craig"
    <[email blocked]>
    Sent: Thursday, October 21, 2010 4:50 AM
    To: <[email blocked]>
    Subject: problems embedding video into eBay listings [eBay Support]

  3. 3 Posted by Craig on 21 Oct, 2010 01:47 PM

    Craig's Avatar

    Terrific.

    Glad it is resolved.

    Thanks
    Craig

  4. Craig closed this discussion on 21 Oct, 2010 01:47 PM.

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