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Vzaar upload window is not showing!

Debra Sullivan's Avatar

Debra Sullivan

12 Feb, 2012 03:24 AM

When I click on vzaar app. all that comes up the the Vzaar name in the left top corner. Nothing else. No way to upload a video.
I have a ton of expensive jewelry to list. Help! I have tried from all browsers. Nothing, all the same just the vzaar name and a blank page.
Deb Sullivan

  1. 1 Posted by Jessica Huff on 13 Feb, 2012 01:34 PM

    Jessica Huff's Avatar

    Hi Debra

    Thanks for contacting us. I am very sorry for the inconvenience: there is a bug on eBay that we are currently looking into. We hope to have the problem resolved asap and will give you an update on the situation shortly.

    Kind regards

    Jessica

  2. 2 Posted by Debra Sullivan on 13 Feb, 2012 01:37 PM

    Debra Sullivan's Avatar

    Thanks for letting me know. I had tried every browser there was and
    finally gave up and took the Sunday off from listing. But really need to
    get these expensive pieces listed. And they love fine jewelry with videos.
    thanks and will keep trying.
    deb

  3. 3 Posted by Debra Sullivan on 13 Feb, 2012 09:36 PM

    Debra Sullivan's Avatar

    Please fix the bug, I have thousands of dollars on the line here.
    I really need to get these items listed now.

  4. 4 Posted by Jessica Huff on 14 Feb, 2012 10:41 AM

    Jessica Huff's Avatar

    Hi Debra

    Unfortunately we are still working on fixing the bug with eBay. However, you should be able to log in to vzaar itself here. You may need to request a new password in order to access your account.

    If you have any questions please let me know. We do not in general suggest that our eBay users go through our main site, as it wasn't designed specifically for eBay, but it is an option - especially when the situation is as urgent as yours.

    Please let me know if you need any help adding videos to your eBay listings.

    Kind regards

    Jessica

  5. 5 Posted by Jessica Huff on 16 Feb, 2012 05:37 PM

    Jessica Huff's Avatar

    Hi Debra

    In case you didn't see already, we believe that the issue with the vzaar app on eBay should now be resolved.

    Please let me know if you are still having any trouble seeing the dashboard.

    Kind regards

    Jessica

  6. Jessica Huff closed this discussion on 16 Feb, 2012 05:37 PM.

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