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Updated Account Info Doesn't Stick

Patrick Sturge's Avatar

Patrick Sturge

29 Jul, 2016 10:01 PM

When I update my account info, e.g. Company Name, Account Address, the changes don't stick. I will edit the information, click Save Changes, and get confirmation that my changes were saved. If I then reload the page my changes appear to stay. I can go to other pages and come back and it appears my changes are staying. However, If I go to the billing page the changes I made are overwritten. How can I permanently save those changes?

  1. Support Staff 1 Posted by Alasdair Manson on 29 Jul, 2016 10:11 PM

    Alasdair Manson's Avatar

    Hello Patrick

    This could simply be some odd caching issue. Can you grab me on Live Chat and I'll walk through it and work out what's happening - just navigate to our home page at http://vzaar.com and 'Click for Live Help' at the bottom of the page. It's a good channel for help as it makes sending links easy and error-free. We're online there 17 hours a day - between 9am GMT and 6pm Pacific, M-F.

    Alternately, just let me know the fields you want to change and the new values and I'll check things and this end and update for you.

    Regards

    Alasdair

  2. Support Staff 2 Posted by Alasdair Manson on 07 Sep, 2016 05:33 PM

    Alasdair Manson's Avatar

    Hello Patrick

    Apologies for the delay with this but our Engineering team is in the process of diagnosing an obscure bug related to the way that our platform interacts with our third-party subscription service. We'll get this fixed permanently but I think it's going to be a little while longer. I'll update you when it's done.

    Regards

    Alasdair

  3. Support Staff 3 Posted by Alasdair Manson on 21 Sep, 2016 07:03 PM

    Alasdair Manson's Avatar

    Hello again Patrick

    Looks like we've identified the core issue here but it's going to take a while to get the Engineering done to fix this. So, in the interim, we can update any account or billing details for you in the back end. Just get in touch (Live Chat is great) if you need to make a change.

    Regards

    Alasdair

  4. Alasdair Manson closed this discussion on 21 Sep, 2016 07:03 PM.

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