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Video not playing completely

Luciano's Avatar

Luciano

14 Sep, 2016 08:20 PM

We have a playback issue in the last three videos. The lock videos during playback. Already replaced the videos, we delete and upload again and did nothing worked . We use the embed in our system. In Vzaar reproduce normally , but when we use the embed , it hangs on our platform. Like is drawn to that everything is working properly.

  1. Support Staff 1 Posted by Alasdair Manson on 14 Sep, 2016 08:36 PM

    Alasdair Manson's Avatar

    Hello Luciano

    Thanks for contacting us.

    Can you give us the ID of a video which is displaying this issue and we'll be happy to take a look.

    Regards

    Alasdair

  2. Support Staff 2 Posted by Alasdair Manson on 15 Sep, 2016 09:51 PM

    Alasdair Manson's Avatar

    Hello Luciano

    Did you see my message from yesterday?

    Can you give us the ID of a video which is displaying this issue and we'll be happy to take a look.

    Regards

    Alasdair

  3. Alasdair Manson closed this discussion on 19 Sep, 2016 10:29 PM.

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