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upload struck in encoder phase,needs to be fixed asap

Karthik Kosireddi's Avatar

Karthik Kosireddi

16 Sep, 2016 07:14 AM

HI
As im uploading the video it got uploaded but it got struck in encoding phase,so kindly fix it asap as they are paid videos

  1. 1 Posted by Karthik Kosired... on 16 Sep, 2016 07:25 AM

    Karthik Kosireddi's Avatar

    SCREENSHOT FOR THE ABOVE PROBLEM WHICH IM FACING SINCE THIS EARLY MORNING...FIX IT ASAP..

  2. 2 Posted by Michele Schiavi on 16 Sep, 2016 09:10 AM

    Michele Schiavi's Avatar

    Hi, I've the same problem.

  3. 3 Posted by Gareth Evans on 16 Sep, 2016 09:52 AM

    Gareth Evans's Avatar

    Hi, Me too - need to get this video out in the next hour please.

  4. 4 Posted by Jacob Poulton on 16 Sep, 2016 10:00 AM

    Jacob Poulton's Avatar

    Ditto.

  5. Support Staff 5 Posted by Nick Thompson on 16 Sep, 2016 12:29 PM

    Nick Thompson's Avatar

    Hello,

    Thank you everyone for reaching out.
    Our encoding partner ran into some issues this morning. We are in talks with them now to see what happened but they have assured us everything is back to normal.

    Are any of you still having this issue?

    Regards,
    Nick

  6. Alasdair Manson closed this discussion on 19 Sep, 2016 10:31 PM.

Comments are currently closed for this discussion. You can start a new one.

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