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Upload stuck in encoder

Mandy Covington's Avatar

Mandy Covington

16 Sep, 2016 09:07 AM

Good morning,

I see others have the same issue. My .mov is stuck in encoding. Have tried to upload it a few times and get the same thing. Is there an issue your side?


  1. Support Staff 1 Posted by Nick Thompson on 16 Sep, 2016 12:39 PM

    Nick Thompson's Avatar


    Thank you for reaching out.
    Our encoding partner ran into some issues this morning. We are in talks with them now to see what exactly happened but they have assured us everything is back to normal.

    Are any of you still seeing this issue?


  2. 2 Posted by Mandy Covington on 16 Sep, 2016 01:42 PM

    Mandy Covington's Avatar

    Thanks very much Nick.

    It's fine now and my video encoded.


  3. Support Staff 3 Posted by Nick Thompson on 16 Sep, 2016 02:24 PM

    Nick Thompson's Avatar

    Hey Mandy,

    Great, I am glad to hear that.
    I'll go ahead and close this ticket for now.
    If there is anything else we can help you with in the future please don't hesitate to ask!


  4. Nick Thompson closed this discussion on 16 Sep, 2016 02:24 PM.

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