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Video very slow

Crystal Ang's Avatar

Crystal Ang

16 Sep, 2016 02:45 PM

Hi, just uploaded a video today for testing purposes and the playback is very slow. I am in Malaysia.

  1. Support Staff 1 Posted by Nick Thompson on 16 Sep, 2016 02:56 PM

    Nick Thompson's Avatar

    Hello crystal,

    Thank you for reaching out.
    So that I can diagnose the problem could I please have a link to where you are seeing this issue on your webpage?

    Regards,
    Nick

  2. 2 Posted by Crystal Ang on 16 Sep, 2016 03:37 PM

    Crystal Ang's Avatar

    Hi Nick,

    I did not embed the video. I clicked on the link in the email after it has
    finished encoding, but it was not playing well, kind of laggy. I am
    accessing in Malaysia.

    How can I check the speed of the video when accessed in Malaysia?

  3. Support Staff 3 Posted by Nick Thompson on 16 Sep, 2016 03:56 PM

    Nick Thompson's Avatar

    Hey,

    You can run our Speed Test here, this will give you a good idea of your expected download speeds from vzaar.

    Could you tell me which video you were seeing this with?

    Regards,
    Nick

  4. 4 Posted by Crystal Ang on 17 Sep, 2016 08:55 AM

    Crystal Ang's Avatar

    Hi Nick,

    Sorry for the delay in reply as I was travelling and now in Singapore. The
    videos I watched:

    http://app.vzaar.com/videos/8203328 and http://app.vzaar.com/videos/8201411

    Do you have sample websites using Vzaar in Malaysia so I can test them out
    too?

    Thanks & regards,
    Crystal

  5. Support Staff 5 Posted by Nick Thompson on 19 Sep, 2016 01:26 PM

    Nick Thompson's Avatar

    Hey,

    When you watched these videos do they stream at a comfortable rate?
    Did you get a chance to run our speed test while in Malaysia?

    Regards,
    Nick

  6. Alasdair Manson closed this discussion on 19 Sep, 2016 08:31 PM.

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