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Encoding videos recorded from gotomeeting

This article describes how to change the settings within Gotomeeting so that our encoding service is able to process your recorded sessions.

The Problem: Rather than choosing a widely-used, industry-standard codec to encode video, GoToMeeting uses its own codec by default to record its sessions.

Unfortunately, this means that it's poorly-supported by other applications in the multimedia space and many software packages have trouble interpreting the output.

Our encoders currently do not support this G2M4 codec reliably, however we are working with them to try and get this codec fully supported.

The Solution: If you haven't already created the video, then please read on. If you have already exported the video, please skip down to the bottom of the page.

Gotomeeting has an option to encode the video using more media complaint codec.

How to change these settings.

  • Start up gotomeeting on your computer (Note gotomeeting can only record on windows based machines)
  • Select File and Properties from the File Menu


  • Select 'Recording'
  • Now change the default recording option to 'Convert to windows media file'


You should now be able to record your sessions to a .wmv file using a standard codec which is compatible with our encoding service as well as many more multimedia packages.

What about the videos already in G2M4 format? There is a solution for this, but unfortunately it's Windows-only.

First, download and install Microsoft Expression Encoder 4.

When you run the program, you will see the following screen. Click on 'Transcoding Project'.


Now click on 'Import', at the bottom of the screen, and locate the video you need to encode.


Now you need to make sure the encoding settings are correct. These are located on the right of the screen.


In the 'Encode' tab:

  • Output Format - Windows Media
  • Video - VC-1 Advanced
  • Audio - WMA

In the 'Video' tab:

  • Size Mode - Source
  • Bitrate - should be the same as the width of your video
  • Video Aspect Ratio - Source

In the 'Audio' tab:

  • Bitrate - 128kbps (or larger if sound quality is not high enough)

Finally, click 'Encode' (it's next to the 'Import' button from earlier), and once it has finished processing you're ready to upload your video. You can find the new file in Documents > Expression > Expression Encoder > Output